Returns & Exchanges

At STALEKS Polska, we prioritize the satisfaction of our beauty professionals and offer a straightforward 14-day return policy for unused products in their original packaging. For hygiene reasons, professional tools must remain sealed and in their original condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the list of beauty tools you wish to return.

• 2.
  Secure Packaging

  Carefully pack the items in their original boxes, ensuring that all professional seals are intact to prevent damage during transit.

• 3.
  Ship the Package

  Send your return package to our warehouse in Poland using a tracked courier service to ensure safe delivery of your professional equipment.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the condition of the tools, we will process your refund to the original payment method within 7 business days.